Frequently Asked Questions
Everything you need to know about your FitnessFactoryOutlet experience.
How long does shipping take for heavy gym equipment?
Standard shipping typically takes 5-10 business days. For oversized items like power racks or treadmills, we use specialized freight carriers, and a delivery appointment will be scheduled with you directly.
What is your return policy for fitness gear?
We offer a 30-day return policy on most items. Products must be in their original packaging and unassembled. Please note that a restocking fee may apply to large equipment returns.
Do you offer professional assembly services?
Yes, we partner with certified technicians to offer in-home assembly for an additional fee. You can select the 'Professional Assembly' option at checkout for eligible cardio and strength machines.
Are your products covered by a warranty?
All new equipment comes with a manufacturer's warranty. Specific coverage varies by brand, but typically includes 1-5 years on parts and a lifetime warranty on structural frames.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm, allowing you to pay for your home gym over time.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. For freight shipments, the carrier will call you to coordinate a delivery window.